Refunds & Cancellation

This policy explains how billing, cancellation, and refunds work. It sits alongside our Terms of Service and does not limit your rights under the Australian Consumer Law.

The free plan

Every account includes a permanent Free plan — no card required. You can use Story of Your Own for free indefinitely; you only ever pay if you choose to subscribe to a paid plan for extra features. You are never charged automatically just by signing up.

Cancelling your subscription

• You can cancel at any time from your billing settings (Manage subscription).
• Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for, then it ends — you are not charged again.
• We do not charge a cancellation fee.

Refunds

• Renewals you didn't intend: if you were charged for a new monthly period and contact us promptly (within 14 days) before making significant use of that period, we will refund that payment.
• Part-months: monthly plans are not generally pro-rated for the unused part of a period after a cancellation, except where a refund is required by law.
• Something went wrong: if the service failed to deliver what you paid for (for example, stories did not arrive as described), contact us — you may be entitled to a remedy, including a refund.

Your Australian Consumer Law rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. Where a consumer guarantee applies, you may be entitled to a repair, replacement, or refund.

How to request a refund

Email support@storyofyourown.com from the address on your account, with the approximate date of the charge. Approved refunds are returned to your original payment method via Stripe and usually appear within 5–10 business days.